A record year for the European Consumer Centres
The Network of European Consumer Centres across the EU handled more than 80,000 enquiries from citizens across the EU in 2013. This represents an increase of 11% compared to 2012.
Chargeback in the EU/EEA - a solution to get your money back when a trader does not respect your consumer rights.
Many Consumers still experience problems when shopping online.
How to complain
Information about how to complain
What is ECC-Net
Read more about European Consumer Center Network
Frequently Asked Questions
Answers to most asked questions
Complaint letter templatesregarding goods and services
Forbruker Europa offers free help and advice for consumers on purchasing in EU, Island and Norway.
» Can Forbruker Europa help me ?
ECC Norway is co-financed by the Norwegian Consumer Council and the European Commission.
Use Howard to check if the site is serious
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EU Services Directive