Which obligations do I have?
The Online Dispute Resolution (ODR) Platform is provided by the European Commission to help you resolve disputes with your online customers without going to court. It can be used for any contractual dispute arising from online purchases of goods or services where the trader and consumer are both based in the EU or Norway, Iceland, and Liechtenstein.
If you trade online in the EU, Norway, Iceland or Liechtenstein, you have the following obligations in relation to the ODR platform. These obligations apply to all online traders whether they intend to use the ODR platform or not:
- You have to clearly provide your e-mail address on your website. Providing only an interactive contact form is not sufficient.
- You have to provide a link from your website to the Online Dispute Resolution platform ec.europa.eu/consumers/odr. This link has to be visible and easily accessible on the website.
Feel free to contact us if you have questions about the platform.