About us and the network
The network is an initiative launched by the European Commission. ECC Norway is financed by the Commission and the Norwegian Consumer Council.
ECC Norway offers consumers across Europe advice on their rights when shopping in another European state. ECC-Net members co-operate closely to help settle complaints between consumers and traders based in different EU countries, Norway and Iceland. If necessary, ECC Norway can liaise directly with a trader via its sister centre in the country of purchase.